Tuesday 22nd September, 9am – 12.45pm

About this event:

The COVER Claims & Underwriting Forum will build on the conversations started at the COVER Claims Convention last year, which explored the theme of transparency and trust.

As the protection and health insurance sector pushes to increase access to insurance through more inclusive underwriting philosophies, innovation and personalisation has increasingly come to the fore. In the modern world, where customers share personal information online and advertisers straddle a line to stay GDPR compliant, never before has it been so crucial for life and health insurers to manage data ethically and responsibly, while underwriting appropriately and treating customers fairly. Meanwhile, emerging digital trends and the evolution of medicine sit poised to revolutionise the way we price life insurance policies in the future and how we gather, track and deal with health information on behalf of policyholders.

As a gateway to consumers, the adviser community remains as crucial as ever to the underwriting process too. Asking the right questions can allow intermediaries to more effectively know their client and as a result meet their needs, by sourcing the most appropriate cover, which can in turn help increase the likelihood of a positive outcome – and, in an ideal world, help prevent the need for a sickness-related claim at all.

Join us on the 22nd September for our virtual COVER Claims & Underwriting Forum to explore how the protection and health sector can continue to enhance industry practices to improve the customer experience, as insurers increasingly expand the care and support services available to policyholders before, during and after a claim. This virtual event will provide you with the chance to catch up with your peers, watch presentations from our expert speakers and join the conversation through our interactive networking area. All the presentations will be available for you to watch after the event, on demand.







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